Frequently Asked Questions
I ordered on Grandado, is there anything I should know?
If you ordered with us before we started migrating, your order was
still processed and will ship as usual. You can track your order
here, using the
order number that was sent to you via the email you used to check
How can I view my order’s status and track my shipment(s)?
All order status and shipping information can still be found through
self-service portal. You’ll need your order number and zip code to view your order
I would like to return a product I ordered
If you’re not satisfied with your order and you are still within the
return period, you can request a return via
our support chat as usual.
We can’t wait to welcome you back to our redesigned store.